Refund policy

Domestic Orders

Enza Costa allows returns of unworn, unwashed, and undamaged full price items, within 14 days from the item's delivery date. We do not provide refunds on shipping costs.

To begin the return or exchange process, please visit our portal at https://enzacosta.loopreturns.com/#/.

All returns must be submitted through our Return Portal. Items not submitted through the Return Portal will not be accepted. Once your return is submitted, you will receive an email confirmation containing your return shipping label. Please include the packing slip inside your return package to help ensure timely processing. Once your return has been received and processed, you will be notified via email, and any applicable refunds will be applied.

In the event of a manufacturing defect, please email us at customercare@enzacosta.com within 48 hours of receiving your purchase.

All items purchased on sale are final. We do not offer returns, exchanges, or price adjustments on any discounted merchandise.

International Orders

Enza Costa offers international returns for a flat rate of $25 on orders placed in:

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Israel, Italy, Japan, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, and Taiwan.

Please note we are not offering international returns for other countries at this time.

 Enza Costa allows returns of unworn, unwashed, and undamaged items, within 14 days from the item's delivery date. We do not provide refunds on shipping costs. Customers are responsible for any additional duties, taxes, or customs fees which may be incurred during the return processes. Enza Costa does not cover payment or reimbursement of customs and duty charges. For information on potential refunds for duties and taxes, we recommend contacting your local customs office.

All returns must be submitted through our Return Portal. Items not submitted through the Return Portal will not be accepted. Once your return is submitted, you will receive an email confirmation containing your return shipping label. Please include the packing slip inside your return package to help ensure timely processing. Once your return has been received and processed, you will be notified via email, and any applicable refunds will be applied.

In the event of a manufacturing defect, please email us at customercare@enzacosta.com within 48 hours of receiving your purchase.